How are you getting on with the taxman?
There's a disturbing groundswell of opinion that staff cuts and under
investment are seriously impairing HMRC's efficiency and performance. For
instance, here, here and here.
And, while it is anecdotal evidence, a lot of people we speak to complain
of slow responses, difficulties in communications and inconsistent treatment.
Nobody wants to pay more tax than they have to, but people do expect to be treated fairly and promptly when they deal with the tax authorities. And surely a business-like approach to reducing the deficit would mean that HMRC would be the one government department that should be strengthened and invested in. A better performance on closing the tax gap might enable us to avoid some of the more unpleasant aspects of the austerity programme.
Nobody wants to pay more tax than they have to, but people do expect to be treated fairly and promptly when they deal with the tax authorities. And surely a business-like approach to reducing the deficit would mean that HMRC would be the one government department that should be strengthened and invested in. A better performance on closing the tax gap might enable us to avoid some of the more unpleasant aspects of the austerity programme.
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